Jonathan H. - Chicago, IL
"Everyone was very inviting and never pushy. We enjoyed our experience."
Lynne B. – Northfield, IL
"It was great, very comfortable setting, I had been a Jennings customer for 4 years and found your dealership very refreshing and easy to work with. My salesman, Bob, was fantastic, followed up many times. I look forward to servicing and future purchases
with your dealership, I would certainly recommend to friends."
Christina G. – Chicago, IL
"Although I was quite disgruntled with VW of America which would not allow any custom orders of the vehicle I had chosen despite their ad campaigns to the contrary and that it took a long time for the car I did finally purchase to arrive, none of this was due to the workings of your dealership. Steve Korman was great & the car buying process through your dealership was an easy & pleasant one."
Nicholas M. – Chicago, IL
"wasn't pushy, was easy going. not like a normal perception of purchasing a car"
Jeffrey L. – Buffalo Grove, IL
"I was impressed by Alex's willingness to stay within our budget by offering cars with fewer options as alternatives. The financing process was also the easiest and least time consuming that we've experienced. We'll be back!"
Thomas P. – Arlington Heights, IL
"It went very well. Smooth and hassle free. Everything was handled very professionally and personably. A very good experience."
Cary M. – Deerfield, IL
"I felt very well taken care of."
Kelly M. – Dekalb, IL
"I was prepared to go to another dealership but because of the quick follow-up by yourf sales department and making the price workout to what about i wanted to pay a month it was an easy choice since I live so close"
Daniel H. – Highland Park, IL
"second one i bought from you"
Michael R. – Wheeling, IL
"I was completely satisfied with the service and attention from the sales staff. The best car buying experience."
Stephen H. – Boca Raton, FL
"a terrific job by jeremy jones of explaining why that car and why that day"
Michael F. – Chicago, IL
"Steve Korman was excellent."
Jerrold S. – Deerfield, IL
"I had 3 choices for pricing through my employer, I chose North Shore for your friendliness from past visits to test drive and help decide what I wanted to buy. I am happy so far. Also, Bob is great!"
Eduardo B. – Highland Park, IL
"The whole group went above and beyond. When I picked up the car it was raining, so they offered for me to bring it back again for another detailing. Thanks."
Sylvana O. – Highland Park, IL
"We felt that the salesperson was sensitive to our needs and spoke in terms that we could relate to. We were delighted to find cars with manual transmission!"
Genevieve S. – Gurnee, IL
"I love North Shore VW!"
MacGregor P. – Waukegan, IL
"This is my third car I purchased here so I guess you are doing something right!"
Richard D. – Lake Forest, IL
"Best response is that I would re-purchase from
you."
Jeffrey L. – Buffalo Grove, IL
"It was one of the more pleasurable experiences I've had leasing or purchasing a car from beginning to end. Thank you."
Mark F. – Napperville, IL
"Everything was great about our experience. Thanks Carl for searching for the exact color of car I wanted and for getting it from Missouri for me!"
Barbara H. – Chicago, IL
"What I liked the best was that the interactions were simple and straight-forward. I also liked the fact that so much could be done on the phone and online."
Elizabeth F. – Mundelein, IL
"they were there to help me with what ever I wanted, and to answer all my questions"
Sonia K. – Chicago, IL
"Very helpful and patient. Let us test drive several vehicles. Many choices. Would highly recommend."
Sandra S. – Pleasant Prairie, WI
"The car feels like a new car. Great job!"
Greg P. – Deerfield, IL
"Everyone at your dealership is always so professional and gives us excellent customer service - Thanks!!"
Robert H. - Glencoe, IL
"The sales team is outstanding; but what really brought me back as a customer is the SERVICE DEPARTMENT. I have such appreciation for their professional style of communicating, their outstanding servicing of my vehicle, and most of all, their respect for my wife, when she would bring the in for service. They are true professionals and not pretentious actors."
Robin C. - Deerfield, IL
"The service manager, Heberto, was very quick to get back to me with what repairs were nedded on my car. The repairs on my car were completed ahead of schedule."
Laurl L. - Highland Park, IL
"My pssat has been serviced by North Shore since August 2007. Herberto, Sherri and the entire service dept have been exceptional. I thank you for caring as much as you do. Its a pleasure to bring my car to you."
Debra L. – Deerfield, IL
"They got me in immediately for an unexpected problem. Fixed it rather quickly. Terrific service!!!"
Margaret P. – Prairie View, IL
"Very friendly staff. Also, great reading material to help pass the time while waiting. My car was washed and pleasantly surprised to see the car mats washed too!"
Derek H. – Winnetka, IL
"I really like that they cleaned my car after the oil change."
David S. – Hawthorn Woods, IL
"Great service from all employees involved !!!"
Milton G. – Deerfield, IL
"Ken, I just want to thank you again for all your efforts in getting me the new wheels. It speaks volumes about your dealership. I will continue to be a loyal customer-."
Rich B. – Highland Park, IL
"I enjoyed the buying experience and was treated very well and I look forward to a good relationship."
Nancy S. – Northfield, IL
"Our sales person in particular was very good, friendly and knowledgeable. We spent some time at another dealership and returned to yours solely because of the way she handled the transaction."
Paul B. – Riverwoods, IL
“It was good that I was able to get the service done on the same day I called, thank you.”
Joel L. – Buffalo Grove, IL
“Excellent communication prior to, during, and after service.”
Sandra M. – Highland Park, IL
“Steve was extremely attentive and helpful. A minor problem with a windshield wiper was quickly corrected.”
Yuri A. – Glencoe
“Appreciate the botanic garden connection; put our pass to good use!”
Stephanie G. – Lake Villa, IL
“I was very impressed with everyone at North Shore. I was going to purchase my car through a different dealership, but I was very unhappy with the way they treated me there. So after some decisions and Roberto helping me out I decided to go back to North Shore. Roberto and Jeremy went out of their way to ensure I would have the car when I wanted it. I am very thankful for their kind service to me and I am so glad I went back to North Shore. It was an excellent experience overall and I will be sure to refer my friends and family there.”
Chris l. – Vernon Hills, IL
“While you weren't able to find me the exact vehicle I was looking for, your sales people did a great job in offering me a better alternative at minimal cost.”
Helene F. – Wilmette, IL
“Made the new car leasing experience very pleasant. Love the Eos.”
Emily K. – Mundelein, IL
“Sherry was absolutely wonderful. She voluntarily gave me a vehicle when she saw how pregnant I was. She removed the baby car seat from one car onto the other. Exceptional Service!!! A+”
Jim O. – Lakewood, IL
“Nice people - very professional and caring.”
Kathryn E. – Gurnee, IL
“Regarding your dealership...I'm still impressed!”
Micelle M. – Lincolnshire, IL
“I felt very comfortable that I was getting a good deal and a good car.”
Michael E. – Lake Forest, IL
“-we are VERY satisfied customers based on the personal care we received and the loaner provided.”
Peter J. – Northbrook, IL
“Service beyond expected. Came in for tire rotation and the car was cleaned. We are very impressed will be back for regular service”
Sean K. – Wilmette, IL
“Dealt with both Sherry Shea and Heberto Delgado . . who, as usual, were top-notch! I also happened to speak directly with the man who did the actual repairs to my van this time (sorry, didn't get his name). I could tell he really knew his stuff! . . which - - along with a wonderful staff to deal with - - will keep me coming back!”
Vaso D. – Glenview, IL
“Fantastic, great service. Very knowledgeable and courteous, helpful, dependable people whom we can trust. Thank so much."
Leo N. – Lincolnshire, IL
“Great experience, professional and extremely helpful assistance. Will definitely buy again and recommend to friends.”
Mark S. - Highland Park, IL
“Sherry has been wonderful. She even brought my parking decal out to me that I forgot in the loaner. This is not the first time she has exceeded my service expectations. Thank you again.”
“I have worked with Tony R for the last number of years. He is always kind, courteous and diligent to get the issues resolved in a timely fashion. I have been very satisfied with the service I have received in your shop! “
Todd T. – Lake Zurich, IL
“Extremely responsive, relaxed, informative, attentive, knowledgeable, the way a dealer should be!”
Barbara C. – Northbrook, IL
“What I loved about Naomi is that she did not push me on my decision. She talked through all the positives and negatives of the car and was realistic about its ability. She gave me the time to decide and was very helpful. I enjoyed working with her and would recommend my friends to work with her. She is an asset to your company.
Brian R. – Golf, IL
“As always we were well taken car of. I think this is car #11 or #12 from North Shore Nissan”
Karen K. – Lake Forest, IL
“Overall, it was a very positive experience and we will definitely return.”
Terry C. – Northbrook, IL
“Tony always does a great job at the service desk.”
Jennifer L. – Deerfield, IL
“Gary (can't recall his last name) was equally professional and efficient. I really appreciated the efficiency with which my purchase was processed. Please give my best to both of them as a satisfied customer!”
Eileen H. – Chicago, IL
“Heberto continues to be a fantastic service consultant whose friendly and competent manner made a bad situation better.”
Tom N. – Elk Grove Village, IL
“Hassle free and no surprise fees or unexpected expenses. We were very happy with the car buying experience.”
Eileen H. – Chicago, IL
“Heberto continues to be a fantastic service consultant whose friendly and competent manner made a bad situation better.”
Thomas N. – Elk Grove Village, IL
“Hassle free and no surprise fees or unexpected expenses. We were very happy with the car buying experience.”
Anja L. – Highland Park, IL
“Sherry Shea is a true professional and makes the service experience at VW a very pleasant one.”
Kevin B. – Chicago, IL
“Sherri is a total asset to your company--she truly understands what customer service is!!!!!!!!!!!!!!!!!!!”
Karin A. – Highland Park, IL
“I'm very happy, Bob Szramek was very helpful, and I am happy with my purchase. Thank you!”
Chris G. – Lake Forest, IL
“The woman who greeted me was interested in determining what I needed done, had the work done in a timely fashion, and the car was cleaned wonderfully and I didn't even expect it. Thank you for such great service, I was very impressed.”
Mary M. – Wilmette, IL
“Awesome! Best service dept from any dealership anywhere! Never have we been so pleased with a service team as we are with you”
Jeanne D. - Northbrook, IL
“Everyone we met was friendly, helpful, and knowledgeable. We would definitely recommend this dealership to our friends.”
Judy B. – Evanston, IL
“As, always, great service done quickly.”
Ken K. – Highland Park, IL
“Roberto, Sheri. Jeremy, Gary and Alex have all. been outstanding”
Mary B. – Gurnee, IL
“This was the first time I purchased a car on my own in 23 years - I was not looking forward to it, although my stepson had recommended your dealership. I never felt any pressure and Bob Szramek was nice in answering all my questions and offering to let me drive the car for an extended period to get the feel of it. The other reason I decide on your dealership was I had the feeling I would get good long term service. Thank you.”
Jeff G. – Highwood, IL
“The visit was for installation of bluetooth/phone in a new car - Jeremy even worked on it after installation as my phone is not perfectly compatible.”
Ken F. – Highland Park, IL
“Completely Satisfied as always, Heberto does an outstanding job!
Carol A. – Cicero, IL
“The service was great the staff was very helpful. the salesperson that sold me the car was very persuasive and very kind. The finance person was very helpful as well on helping me get my vehicle, the vehicle was very clean and cozy, the service there was very excellent thank you for your service.
Sharareh S. – Northbrook, IL
“I was really just amazed how wonderful my whole experience with the auto dealer and your company turned out to be!! I realize now what it means to receive excellent service!! Thank you so much.”
Jolene W. – Winnetka, IL
“Our salesperson was great! He was informed, helpful and made our experience enjoyable. I would definitely use him again!”
Jeff G. – Highwood, IL
“I LOVE my new car. Everyone at the dealership has been terrific - Jeremy and Steve have gone out of their way to make this a great experience.”
Sean K. – Wilmette, IL
“Sherry Shea always keeps things running smoothly. Dealing with her is always a pleasure . . .”
Pam R. – Barrington, IL
“We had a excellent time talking over everything with the sales person, he was very helpful and the finance person was really great, told us about our options”
Jan W. – Highland Park, IL
“This is the first time we have worked with Sherry Shea--she did a terrific job! Special thanks to Carl for the beautiful detail!”
Harriett R. – Glenview, IL
“Sherry was terrific...taking time to notify me of additional issues detected, and clearly explaining them to me so I could make an informed decision. She followed up to investigate my option of using the extended warranty if desired. She's a terrific member of your team.”
Susan H. – Glencoe, IL
“I really enjoyed the service rep! (I forgot HER name) She was great!”
Susan B. – Lake Geneva, WI
“Sherry & Berto in Service are wonderful to work with.”
Mark S. – Highland Park, IL
“Not only was my car serviced, but the service writer noticed the tires on my stroller were low and a technician added air for me before I left to go across the street.”
David K. – Riverwoods, IL
“Truly, I have received REMARKABLE service at this particular dealership.”
Marilyn K. – Deerfield, IL
“I hadn't planned on purchasing a car when I came in for an oil change, but it happened. And all in all, I am glad that I have already made the purchase. And by special ordering exactly the car I want, it was worth waiting for. I like the new car and the new features a lot.”
Joseph R. – Highland Park, IL
“The experience was excellent. Alex is a straight shooter and responsive.”
Julie Y. – Highland Park, IL
“Bob Szramek is an excellent salesman. He did not pressure me at all and was very accommodating to all my needs. I would recommend him to anyone buying a Volkswagen.”
Sayed S. – Oswego, IL
“Best at sales and now after my first service, they are the best at service too.”
Mary M. – Wilmette, IL
“Excellent service center. Happy to have a VW because service is so great!”
Susan B. – Lake Geneva, WI
“I am so happy with this dealership. I need my cars. When I have a problem, it is taken care of immediately. I had an important event to be at yesterday. had to get a new tire. I was given the owners car to use. That was above & beyond Good Customer Service.
Thank You!”
Amy O. – Chicago, IL
“Roberto Lopez, in particular, has gone above and beyond for us. He has been so wonderful to deal with and has made everything much easier for us.”
Margaret M. – Chicago, IL
“ I Wasn't able to reach Gary on Tuesday; however, Brad was very helpful in finding out when part was expected. Kudos to him.”
Lynne B. – Highland Park, IL
“I would recommend this dealership to everyone...everyone was so helpful & courteous”
George Z. – Lake Forest, IL
“I just wanted to comment to Sherri Shea, the Service advisor who took care of me. First of all let me tell you that I have never received such friendly, and great treatment from any other service dealership I have ever been to. Sherri was quick to address my concerns, and extremely efficient in informing me what was happening with the repair. I am a medical student, so therefore I am usually occupied most of the day, but even so Sherri went the extra mile and even suggested to send me a "text message" through my mobile phone so that I may be informed of the status of my car without being interrupted during my class sessions. I would also like to acknowledge as well her knowledge of the actual repairs that were needed and the way she worked with the technician to successfully repair the noise I was hearing. There is no doubt in my mind that Sherri is an absolute asset to your Service Department, and I will continue to come to North Shore, because of my experience with her. Sincerely George Z.”
Chris P. - Waukesha, WI
“It is pleasure doing business - especially not having to wait more than a day to get in for
service on my Jetta TDI.”
Lynne B – Highland Park, IL
“Everyone at this dealership could not have been nicer. They bent over backwards to make sure all of my needs were met”
Amy O. – Chicago, IL
“Everyone was very professional, helpful and patient. It was a great experience for us. Thank You!”
Stuart L. – Glenview, IL
“I appreciate all of the good service...Tony, Mike, and Ken.”
Mark S. Highland Park, IL
“Much better service department than 2 years ago”
David E. – Northbrook, IL
“The new woman in Volkswagen service is wonderful. She even has somebody pick me up from the train station when my car was finished.”
James M. – Highland Park, IL
“Sherri, the VW consultant, was courteous and helpful.”
James B. - Hawthorn Woods, IL
“They did a great job of fixing my problem on very short notice. They remain the best dealership I have ever dealt with.”
“As always, Berto and your entire staff are terrific. I wouldn't consider going anywhere else.”
Marci M. Highwood, IL
“North Shore VW, You are lucky to have Sherry on staff. So, am I.”
Rich S. - Highland Park, IL
“Sherry was great. Very pleasant, and thorough in explaining what the tech was recommending and why. Only drawback is price -- $1000 of $1400 bill was on labor and the car (2001 Jetta) was in the shop for a day. If there was a VW-focused independent shop in the area, I would likely have shopped the job. That said, the service is excellent and the car runs great.”
Michele B. – Northbrook, IL
“This is my first VW purchase and I look forward to a long history together.”
Lenny S. – Buffalo Grove, IL
“It came as pleasant surprise that you could give me ride home while my car stayed at the dealership. Thank you.”
just wanted to thank you again for doing your due diligence on this vehicle of mine. I know its older, but I really enjoy driving this car. You have put a lot of time and effort into making sure this vehicle is running its best! Honestly, when I got this car, I was hoping to get at least 250,000 miles ou
